In the bright expanse of the 21st century, a remarkable revolution is unfolding that could fundamentally change how we perceive and interact with healthcare. The pulsating beat of digital transformation, echoing across every sector, and now it’s reverberating within healthcare – an arena that is primed for innovation. Just as they have rocketed SpaceX missions […]
Introduction – must-read books in Digital Transformation in 2023! The ability to thrive in the digital era is now a critical factor for organisations to remain competitive and relevant. This requires the use of technology throughout many different areas of an organisation’s operating model, from operations to customer experience, and human resources. Today in 2023, […]
Introduction Digital transformation is a very common word businesses use today but when you try to research it, you will find many – relevant and irrelevant topics that make things harder for the researcher, consultant, leader, or c-suite to have a full and bird-view understanding of what this term means to different people.My objective in […]
As the world of business changes and becomes more complex, so do the needs of customers. In order to keep up with these changes and maintain a good relationship with customers, businesses need to have a clear understanding of who they are and what they need. This is where customer journey maps come in. What […]
What is a digital footprint? When you Google someone, what comes up? If it’s a person’s name, chances are you’ll see their social media profiles, articles they’ve written, and maybe even reviews of them. This is called a digital footprint. A digital footprint is the trace a person leaves behind them in the digital world. […]
In today’s business world, the ability to lead organisational transformation is a critical skill for any aspiring executive. They take an organisation from its current state and successfully guide it to its desired future state. But what does it take to be a successful transformation leader? In this article, we’ll explore the secrets to being […]
In recent years, digital transformation has become a popular topic among businesses. Many companies are looking for ways to digitise their operations in order to improve efficiency and competitiveness. The McKinsey 7S framework is one tool that can be used to guide a company’s digital transformation. Defining digital transformation Digital transformation is the process of […]
Digital transformation is changing customer expectations Everyone knows it. Digital transformation drives the customer experience. But how? In the past, businesses could get away with providing average customer service. However, in today’s age of digital transformation, customers are expecting more than ever before. With a simple click of a button, they can find a competitor […]
In order to properly judge the success of a digital transformation initiative, it’s important to establish key performance indicators (KPIs) upfront. This article discusses five KPIs that are essential for measuring success. By tracking these KPIs, organisations can make sure they are on track to achieving their desired outcomes. Defining digital transformation Digital transformation can […]
Artificial Intelligence (AI) has been deemed as the next big thing in the world of technology. Governments are looking into ways to use AI to its full potential for a variety of reasons. From improving public service delivery to reducing the workload for government employees, in this article, we will explore what are the different […]
