Introduction As we continue to navigate and adapt to our increasingly digital world, the security and authenticity of digital documents become paramount. This introduces the question many of us are asking: “What is a...
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March 20, 2023
Digital Transformation in Government Services: Enhancing Efficiency and Citizen Engagement
Introduction In recent years, digital transformation has emerged as a key driver of innovation and growth across a wide range of industries. From healthcare to retail, businesses are embracing digital technologies to streamline processes, enhance customer engagement, and drive business value. But one sector that has been slower to adopt digital transformation is the government […]
March 19, 2023
The Ultimate Guide to Becoming a Customer Experience Manager
Introduction As a mentor, one of the most exciting career paths that I recommend to my mentees is that of a customer experience manager. In today’s hyper-competitive business landscape, companies are realizing that providing an exceptional customer experience is crucial to their success. A CX manager plays a critical role in helping organizations achieve this […]
March 19, 2023
The Digital Transformation Song is here!
I asked Chat GPT to write a song around digital transformation and here was the answer!! Verse 1: Let’s talk about transformation, in the digital age A new way of doing things, that’s all the rage With technology on our side, we can reach new heights Digital transformation, let’s get it right Chorus: Digital transformation, […]
March 18, 2023
Unlocking Digital Transformation: How to Run a Successful Design Thinking Workshop
Hey there! If you’re reading this, chances are you’re interested in running a design thinking workshop to drive digital transformation in your organization. Well, you’re in luck! In this blog post, I will teach you how to run a design thinking workshop. We’ll discuss the outcomes of the workshop, provide a sample agenda, highlight the […]
March 18, 2023
Your Guide to Becoming a Customer Experience Specialist
Introduction Are you interested in becoming a customer experience specialist? If so, you’re in the right place! In this post, we’ll guide you through everything you need to know to succeed in this exciting and rewarding career. Your role as a CX specialist is critical to business success. You’ll manage customer interactions, resolve complaints, and […]
March 11, 2023
A Practical Guide to Choosing the Right Technology Partners
Technology partners can be a valuable way for businesses to gain access to new resources, expand their reach, and stay competitive in an ever-changing market. In this article, we’ll explore some tips and best practices for forming and maintaining technology partnerships that can help your business grow. Why enter into a partnership with technology partners? […]
March 10, 2023
Canva for Students: How to Create Stunning Designs Without Any Design Experience
Introduction Hey there, as a student, you’re probably familiar with the struggle of having to create different design projects, from posters to presentations, and even social media graphics and infographics. But let’s face it, not all of us have the innate talent for design, and even if we do, we may not have the budget […]
March 10, 2023
Why do I think IBM Watson Is different?
Before I speak about “Why IBM Watson”, let me first introduce what it is. IBM Watson is a cognitive computing platform that helps businesses process vast amounts of data, learn, and make better decisions. With many industry-specific applications and the ability to handle unstructured data, it provides deeper insights into all aspects of the business. […]
March 9, 2023
7 Must-Read Books for Digital Transformation in 2023
Introduction – must-read books in Digital Transformation in 2023! The ability to thrive in the digital era is now a critical factor for organisations to remain competitive and relevant. This requires the use of technology throughout many different areas of an organisation’s operating model, from operations to customer experience, and human resources. Today in 2023, […]
March 6, 2023
What is Digital Transformation and Why is it important?
Introduction Digital transformation is a very common word businesses use today but when you try to research it, you will find many – relevant and irrelevant topics that make things harder for the researcher, consultant, leader, or c-suite to have a full and bird-view understanding of what this term means to different people.My objective in […]
