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Job Description – Chief Digital Officer
The Chief Digital Officer (CDO) is responsible for the strategic planning, execution and management of an organisation’s digital initiatives. This includes developing and managing the company’s digital strategy, overseeing the development and implementation of digital products, services, and processes, and driving innovation within the organisation. They are also responsible for leveraging digital technologies to improve customer experience and drive business growth.
Responsibilities – Chief Digital Officer
- Lead the development and implementation of a comprehensive digital strategy that aligns with organisational objectives
- Provide authoritative advice, executive oversight and a single point of coordination to enable the on-time delivery of all digital and data initiatives and transformation projects to expected standards
- Oversee the development, launch, and maintenance of digital products and services
- Monitor industry trends and capitalise on opportunities to stay ahead of the competition
- Utilise data analytics to assess customer needs and develop strategies to maximise engagement
- Ensure compliance with relevant regulations
- Establish and maintain relationships with key partners and vendors in the digital space
- Utilise data and analytics to identify areas of improvement, develop solutions, and measure success
- Improve customer experience across all digital platforms
- Collaborate with internal and external stakeholders to identify business needs and create innovative solutions
- Research emerging trends in digital technology and make recommendations for implementation
- Monitor and evaluate new trends in digital technology as well as industry developments to ensure competitive advantage
- Analyse customer feedback and use insights to improve customer experience
- Oversee the development and implementation of digital marketing initiatives
- Advanced degree in Business, Technology, information systems, Engineering, or other relevant field or equivalent work experience
- Minimum 7 years of professional experience in a digital leadership role
- Proven track record of leading successful digital transformation and large/complex projects with multiple stakeholders.
- An innovative and disruptive mindset, constantly looking forward;
- Strong analytical and problem-solving skills
- Proven ability to promote cross-departmental collaboration and create alignment across teams
- Demonstrated experience in managing budgets and resources to meet project goals
- Story-teller with strong communication skills, both verbal and written, excellent interpersonal skills
- Solid understanding of basic statistics and data analysis tools such as Excel, Tableau, SQL, etc.
- Knowledgeable in the latest technology trends
- Strong business, financial, and commercial acumen
It is clear that the role of a Chief Digital Officer requires a unique combination of skills and expertise. They must be able to understand and navigate the ever-changing digital landscape, as well as provide strategic direction for the organisation. These professionals must be able to bridge the gap between technology and business objectives. They must also have the ability to communicate effectively with both technical and non-technical personnel within an organisation.